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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Verification E-mail to customer

    Asked by Eco_Islands on March 28, 2014 at 05:22 PM

    Hey guys, I love your solutions!  

    I was setting up a form today and I thought I could create a customized "auto verification" e-mail that gets sent to person who filled out the form...

    However when I tested it today... I received notification at my "default" account e-mail address, but I didn't receive a verfication e-mail as the customer.

    Any suggestions as to what I am doing wrong?


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    JotForm Support

    Answered by BDAVID on March 28, 2014 at 06:21 PM

    Hi, I see you only have an email notification, which is for you to receive the data an individual filled out in the form. To create an autoresponder, so individuals get a confirmation email, please see this guide "Creating a Form Autoresponder".

    Also, on regards of the email notification, there are some fields that are left in blank, I would recommend you to complete it, and to test it, click on "Preview" and submit a live form. Let us know if you have more questions, we will be glad to assist you.