Trouble viewing a submitted video

  • Kathleen McCarthy
    Asked on November 29, 2021 at 10:20 AM

    If a company uses Jotform to accept video submissions- and sends an email confirming receipt of submission with the video file attached- would I be able to see the video from that link if I don’t have Jotform? Am questioning whether the video was properly sent. I get this reply when I click on the video link:


    Back to Jotform Screenshot 10

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  • Johann_A
    Replied on November 29, 2021 at 11:59 AM

    Greetings,

    Can you please provide us with the URL of the form? We will check if we can find this submission.

    Johann