Thank you page on a website gets blocked by popups and the sender gets

  • Suzanne Nagel
    Asked on November 29, 2021 at 10:23 AM

    Thank you page on a website gets blocked by popups and the sender gets no thank you

  • Hanne JotForm Support
    Replied on November 29, 2021 at 10:55 AM

    Thank you for reaching out, Suzanne.

    Could you please provide a link to the form you are having this issue with? Additionally, can you clarify if the form is embedded?

    I look forward to providing further assistance!

  • sanlesslie
    Replied on November 29, 2021 at 1:45 PM

    The form was a link not embedded. No thsnk you page on my website showed after submission. Instead desktop Chrome said that a popup was blocked. The mobile version went to the thank you page.

    So now I will never use an external thank you page again because this can easily happen to my clients and there is important information in the thank you page .

  • Hanne JotForm Support
    Replied on November 29, 2021 at 3:03 PM

    @sanlesslie

    Thank you for clarifying.

    If I had the link to the form, I could have run a test.

    If Chrome is blocking the page, you can change those settings in Chrome. Additionally, like you also noted, you can provide the information by editing the Thank You page, you could also include a link on the Thank You page directing your submitters to click on it for more information.

    Please, do let me know if you have additional questions.

  • Suzanne Nagel
    Replied on November 29, 2021 at 10:33 PM
    As I said earlier if my desktop can block a pop-up then so can the desktops
    of my clients. Fixing the pop-up on my computer will not fix the issue
    overall.
    But thank you for your assistance I hope I have helped Jotform by sharing
    my issue.
    Suzanne
    ...
  • Nikola JotForm Support
    Replied on November 30, 2021 at 4:38 AM

    If pop-ups are blocked in the user's browser there is nothing we can do to override it.