Cancel premium

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    indydawgz
    Asked on March 30, 2014 at 08:37 PM

    Can you please cancel my premium account and keep it as the free account thank you.

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    ashwin_d
    Answered on March 31, 2014 at 02:11 AM

    Hello indydawgz,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

     

    Thank you!