cancellation - I believe we are on a month-to-month contract with Jotform. Could we go ahead and cancel our subscription?

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    Hirata_Mona
    Asked on November 30, 2021 at 01:04 PM
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    Katherine_W
    Answered on November 30, 2021 at 03:14 PM

    Hi there,

    Happy to help!

    We can certainly cancel your subscription: would you like us to cancel it to the next month as you have already paid until December 30, 2021 or cancel it effective immediately?

    Please let us know how you'd like to proceed.

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    Mona L. Hirata-Sung 
    Answered on November 30, 2021 at 07:32 PM

    Aloha,

    Since we have paid until December 30, let's have the subscription terminate once the paid period has ended.

    thank you,

    Mona

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    Katherine_W
    Answered on November 30, 2021 at 08:35 PM

    Hi again Mona,

    As requested, I have set your subscription to cancel at period end at the end of December. After that, your account will be downgraded to Free and you will no longer be charged.

    If we can assist with anything further, please let us know.

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    Mona L. Hirata-Sung 
    Answered on November 30, 2021 at 09:19 PM

    Sounds good. Thank you, Katherine!