cancellation - I believe we are on a month-to-month contract with Jotform. Could we go ahead and cancel our subscription?

  • Hirata_Mona
    Asked on November 30, 2021 at 1:04 PM
  • Kat JotForm Support
    Replied on November 30, 2021 at 3:14 PM

    Hi there,

    Happy to help!

    We can certainly cancel your subscription: would you like us to cancel it to the next month as you have already paid until December 30, 2021 or cancel it effective immediately?

    Please let us know how you'd like to proceed.

  • Mona L. Hirata-Sung
    Replied on November 30, 2021 at 7:32 PM

    Aloha,

    Since we have paid until December 30, let's have the subscription terminate once the paid period has ended.

    thank you,

    Mona

  • Kat JotForm Support
    Replied on November 30, 2021 at 8:35 PM

    Hi again Mona,

    As requested, I have set your subscription to cancel at period end at the end of December. After that, your account will be downgraded to Free and you will no longer be charged.

    If we can assist with anything further, please let us know.

  • Mona L. Hirata-Sung
    Replied on November 30, 2021 at 9:19 PM

    Sounds good. Thank you, Katherine!