What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my jotform not showing up on my WordPress website?

    Asked by intagliocreative on March 31, 2014 at 11:12 AM

    I have inserted the embeded code to my text part in my wordpress site. I have also tried using the WP plugin [jotform id=31744781433961] and it is not woking either. The forms use to work just fined but then one day all the forms in my website dissapeared.

    My website is http://gocompete.net/.

     

    Thanks in advance! 

    Page URL:
    http://gocompete.net/isale/isale-register/

    JotForm 31744781433961
  • Profile Image
    JotForm Support

    Answered by Welvin on March 31, 2014 at 12:04 PM

    Hi,

    Your forms are currently disabled because you've maxed out your submissions limit and upload storage limit. You can't see the embedded form when it's disabled.

    You may consider upgrading your account to our Paid Plans: http://www.jotform.com/pricing. Or, you can wait until April 1st, the next system schedule for resetting limits for all account types. 

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on March 31, 2014 at 12:09 PM

    My apologies. Let me clarify that storage limit is a separate feature and doesn't reset back to zero during system reset. So, even the system resets your submissions limit to zero, your account will remain at over quota or overlimited status if you don't delete your submissions with uploaded files on it. Please backup/download your submissions/files first before deleting submissions because once you purge them from your account, there is no way you can retrieve it back.

    Or, if you do not want to delete files from your account, then upgrading your account is the only option to reactivate your forms.

    Thanks