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Hi there

im currently on jotform and have been advised that I have reached my Jotform upload limit. i have deleted all the forms i have received. can you please advise what this means.

Thanks

Linda

Hello there,

Thanks for your message and here to assist you with your inquiry.

Account under the free plan has an upload space limit of 100MB per month, and upon checking your account status, you currently use 144.66 MB.

This happened when you deleted the submissions and uploads, the uploaded files failed to delete from our servers. They are deleted from your account, however, they are still saved in our databases and are still counting towards your total available space.

Hope this clarifies things.

Many thanks and please let us know if there's anything else we are able to assist you with.

Hi there

i have just purchased the yearly silver package. Can you please advise as to where i can see my storage limit etc on a regular basis.

Thanks

Linda

Hi,

You can check the storage limit and monthly usage of your account on this link: https://www.jotform.com/myaccount/usage

Please check it and let us know if you have any questions.