What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there any way to make the Credit Card fields of the Stripe integration un-required if a free product is chosen?

    Asked by LAAAg825 on April 02, 2014 at 02:36 PM

    I created a form with a pricing structure dependent on if the person applying is a member of our organization and how many entries s/he is submitting.

    If the person is a member, they receive up to 3 submissions for free. If the person is not a member, they receive up to 3 submissions for $35. Additional submissions are $5 each, and each person is limited to 5 total submissions.

    Ideally selecting a product would still be required to submit the form, whether or not they qualify for a cost-free application.

    How would I be able to do this in Jotform?

    With what I made, the person still has to input their credit card info to submit even if they select a free product. We're worried that this will dissuade qualifying people from submitting if they have to give their credit card info for a free product.

  • Profile Image

    Answered by EliezerN on April 02, 2014 at 04:58 PM

    Unfortunately, it is not possible to make the Credit Card fields non-required with our Stripe integration. You can accomplish that by using our Paypal Pro or Authorize.net integrations:

    Please let us know if you need further assistance with this inquiry.