annual payment already done and you ask for upgrade? JotForm Account Disabled

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    Asked on April 04, 2014 at 04:23 AM

    Dear Support,

    we have an annual subscription and you are asking for upgrade again? 


    JotForm Account Disabled


    Dear yesrightmodels,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    Answered on April 04, 2014 at 05:43 AM

    Hello yesrightmodels,

    I'm sorry for the trouble caused to you.

    It was caused because you cancelled your monthly subscription only after you upgraded your account to premium yearly.

    I have taken care of your account problems. Your account is now in good shape. Please sign out and then sign in again for the changes to reflect.

    Thank you!