Form integration with MailChimp not adding tag

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    Telemedicine_Global
    Asked on December 20, 2021 at 03:55 PM

    We set up a test form in Jotform and set up integration with Mailchimp. We want the sign up form to add a tag. We picked the tag we want in the form set up. We see the new person show up in Mailchimp "audience", but the tag is not there.

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    Harvey_N
    Answered on December 20, 2021 at 06:06 PM

    Hello,

    We apologize for any inconvenience this caused you. May we know the URL of the form that is affected so we can further check? You can check this guide on how to get the form URL.

    Are you using dynamic tagging on your form or static tagging? I have cleared your form caches. Can you also re-integrate the MailChimp integration on your form and make a test submission?

    Looking forward to your reply.


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    Telemedicine_Global
    Answered on December 20, 2021 at 09:38 PM
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    Sheena_M
    Answered on December 21, 2021 at 01:46 AM

    Hi there,

    Hope all is well.

    I have forwarded your concern to our back-end support. We'll be in touch with you on this thread once we have an update.

    We appreciate your patience for the meantime.

    Thank you.

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    Telemedicine_Global
    Answered on December 21, 2021 at 04:34 PM

    Further data: we have added the form to our Wordpress site (globaloffsitecare.org) to a test page. We tried both embed and html. When clicking Submit it says Please wait..., but does not update. No error message and the new subscriber does not show up in Mailchimp.

    I checked and we had dynamic tagging set. Not sure how that happened. I am changing to static tag. and will post results of next test.

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    Harvey_N
    Answered on December 21, 2021 at 05:42 PM

    Hello,

    Thank you very much for the additional data. May we know how is your form embedded into the site? Can you try embedding your form using the iFrame code to see if the submit button will push through?

    You can check this guide on how to get the iFrame Code: Getting the Form iFrame Code

    Please give it a try and let us know how it goes.

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    Telemedicine_Global
    Answered on January 04, 2022 at 01:32 AM

    I tested the iframe code today and found that it worked correctly. Thanks for the advice.