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  • Profile Image

    Condition not working

    Asked by Forthenvironmentlink on April 11, 2014 at 06:12 AM

    Hello

    Re http://form.jotformeu.com/form/40964438931361

    I have set up a condition so if applicants select Clackmannashire, Falkirk or Stirling it takes them to page 7. If they select any other Local Authority, it skips to page 8.

    At the moment, this condition is not working and it takes any selection to page 8.

    I had this form working before, why is not working now?

    Many thanks

     

    Amparo

    Selection select thanks jotformeu
  • Profile Image
    JotForm Support

    Answered by jonathan on April 11, 2014 at 08:06 AM

    Hi Amparo,

    I checked the conditions on the form and it seems the 2 conditions (#6 and #7) are conflicting

     

    What I suggest you try do first is disable #7 and then test your form.

    As it is right now, condition #7 is not doing anything -- it actually is contradicting #6.

    Please try the suggested change. Inform us if this does make the difference.

    Thanks!

  • Profile Image

    Answered by Forthenvironmentlink on April 11, 2014 at 09:35 AM

    Thanks for you reply.

    See when I disable condition 7, condition 6 doesnt work, i.e. any selected authority will take you to page 7

    Amparo

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    JotForm Support

    Answered by EltonCris on April 11, 2014 at 10:46 AM

    Hi Amparo,

    I tested your form and the condition is working according to your screenshot.

    Here's my test: http://screencast.com/t/BN8EjiCO

    Please clear your browser's cache and check it again. It should work just like on the screencast.

    Please update us how it is going. Thanks!

  • Profile Image

    Answered by Forthenvironmentlink on April 11, 2014 at 10:56 AM

    Hey that's because I added a new condition, see condition 16.

    Your screen shot is only with the local areas on the conditions (Clacks, Stirling, Falkirk, City of Edin, East Ayshire)

    It seems I am going to have to add all teh remaining areas to this condition...

    Cheers

     

    Amparo

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 11, 2014 at 11:26 AM

    Thanks for the updates.

    I got it, it was due to your 16th condition. Sorry I didn't noticed it. :)

    I think that's the correct solution for now. I was also able to get it to work when defining the other options instead of using "Is Not Equal To". Hope this solution works for you.

    Thank you!

  • Profile Image

    Answered by Forthenvironmentlink on April 11, 2014 at 11:41 AM

    Thanks