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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to get my customer's uploaded photo

    Asked by gaivie on April 14, 2014 at 06:41 AM

    AccessDeniedAccess DeniedC45A6E64527F5ED3kmb+uXs9BYsiESwrpaJk3mX3gOOmqNMGGgvgFNwTx0TWCQCSk9IULTaGC2ngQetN

     

    The above message is recieved instead of the usual customer uploaded image and I am current with my payments to JotForm. What is the problem?

    Page URL:
    http://www.yourphototopainting.com/pages/frontpage

    JotForm problem message and
  • Profile Image

    Answered by Carina on April 14, 2014 at 09:53 AM

    I checked your account and it is active and in accordance with the plan limits.

    I did a test submission  with success:

    I could also download an excel report and download uploaded files. Are you facing this situation with all the files or with one in specific? Is there a specific file extension (jpg, pdf, png,...) that is causing this difficulty? 

    When you receive your email notification are you able to download the file from the link?

    I kindly ask you to clear your browser's cache to see if it solves.

    Thank you for helping us understanding better this situation.