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Unable to get my customer's uploaded photoAsked by gaivie on April 14, 2014 at 06:41 AM
The above message is recieved instead of the usual customer uploaded image and I am current with my payments to JotForm. What is the problem?
I checked your account and it is active and in accordance with the plan limits.
I did a test submission with success:
I could also download an excel report and download uploaded files. Are you facing this situation with all the files or with one in specific? Is there a specific file extension (jpg, pdf, png,...) that is causing this difficulty?
When you receive your email notification are you able to download the file from the link?
I kindly ask you to clear your browser's cache to see if it solves.
Thank you for helping us understanding better this situation.