Unable to get my customer's uploaded photo

  • Profile Image
    Asked on April 14, 2014 at 06:41 AM

    AccessDeniedAccess DeniedC45A6E64527F5ED3kmb+uXs9BYsiESwrpaJk3mX3gOOmqNMGGgvgFNwTx0TWCQCSk9IULTaGC2ngQetN


    The above message is recieved instead of the usual customer uploaded image and I am current with my payments to JotForm. What is the problem?

  • Profile Image
    Answered on April 14, 2014 at 09:53 AM

    I checked your account and it is active and in accordance with the plan limits.

    I did a test submission  with success:

    I could also download an excel report and download uploaded files. Are you facing this situation with all the files or with one in specific? Is there a specific file extension (jpg, pdf, png,...) that is causing this difficulty? 

    When you receive your email notification are you able to download the file from the link?

    I kindly ask you to clear your browser's cache to see if it solves.

    Thank you for helping us understanding better this situation.