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    Jotform emails crash Outlook 2011 Mac

    Asked by mvtardif on April 14, 2014 at 09:35 AM


    I have several jotforms running. Just recently (within the last 6 months), any of the jotform emails that are submitted from my website crash my Outlook 2011 (Mac). Trying to open the email clocks the program and it shuts down.

    Pior to 6 months ago, it worked just fine in my Outlook 2011.

    Anything I can do to fix this? I'm working around it by opening/reading the jotform emails on my cell phone.

    As long as I don't open the email (meaning if I leave the email marked as 'read' in my inbox) and immediately hit Reply, I can see the email in the response and respond.

    Thanks for the help.

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    Answered by EliezerN on April 14, 2014 at 11:11 AM

    We are sorry for the inconveniences this may have caused.

    This issue has happened to other users before and in some case it has been related to the version of Outlook. One of my colleague troubleshooted  similar problem related to Outlook 2011in Mac too, you can see his suggestions to solve the issue in this thread: http://www.jotform.com/answers/276777

    Those suggestion may work for you, so, kindly give it a try.

    I also recommend you to read this Microsof Community thread which is related to your issue, which I found after making a search, that may help you: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/outlook-2011-for-mac-on-os-x-lion-crashes-when/6d5f6f01-948c-4c63-8e67-7896f171c5af

    I hope that helps. Please inform us if you need further assistance with this inquiry.