What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble with dropbox form

    Asked by deangerhardt on April 14, 2014 at 12:04 PM

    Hi,

     

    I created a form with dropbox integration and the attachment is being sent via email.  I tried to use the app, and a dropbox permission box pops up, I authorize the app to be used and then it looks like everything is good, but when the permission api screen disappears, nothing changed on the dropbox form.  

     

    I am using Mac OS X.  

     

    Any assistance would be awesome

    dropbox email app assistance
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    JotForm Support

    Answered by ashwin_d on April 14, 2014 at 01:08 PM

    Hello deangerhardt,

    Upon checking I found that your form is associated with a guest account. This type of accounts are created when you do not sign up / sign in to your account and start building forms. I would suggest you to first sign up for a free JotForm account using the same email address you used in your form and the forms should automatically move to your new account.

    Do get back to us with your username if you do not see the forms in your new account and we manually move it. Once your form is there in your account, we will be able to check why it is not integrating with dropbox.

    We will wait for your response.

    Thank you!