My form won't let me upload three minute videos

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    prkr
    Asked on January 04, 2022 at 12:45 PM

    I upgraded to silver, but my form still won't let me upload .3GB videos. I already turned off the file size requirement on the upload button, but still get an error message on being unable to upload the video. I've also checked to make sure the format is allowed.

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    Jovanne_A
    Answered on January 04, 2022 at 04:37 PM

    Hi, thank you for contacting support.

    I have cloned and tested your form on my end. Are you referring to this File Upload field?

    1641332018_61d4bd3275b78_

    As per checking, you have not included the .mp4 file extension. Please let me know if you have removed the field that is intended for the video. After doing the cloned form, I have successfully submitted my test submission. See the image attached:

    1641332161_61d4bdc1943d0_

    Can you please check your form again and do a test submission and see if the issue still persists?

    I have also cleared your form cache as a precaution.

    Please give it a try and let us know if the issue still remains.

    Thank you.