Loading data is slow.

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    Muthalakuzhy
    Asked on January 04, 2022 at 01:01 PM

    Good afternoon. When I am trying to load data from the website ( your website) for example when trying to open a saved but incomplete form, the data takes quite some time to populate. My internet connection was checked and is adequately fast ranging between 50 and 100 megabits per second . is there a version of your software that I could subscribe to that would offer faster population of data or faster connectivity? I am not behind a firewall of any type

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    Muthalakuzhy
    Answered on January 04, 2022 at 01:46 PM

    see below

    screen has been on this page for more than 2 minutes

    similar slow down in multiple entry points

    as noted above internet connection is good

    see times on right lower side of screenshots


    1641321879_61d495979a7d7_Screenshot 2022


    1641321965_61d495ed4e072_24444.png1641321984_61d49600c5b3a_Screenshot 2022

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    Rose
    Answered on January 04, 2022 at 04:34 PM

    Hi,

    I can't replicate the error. I tried to clone your form, made a test submission, and access the PDF editor and I did not take long for them to load. However, I have cleared the form's cache as an initial aid.

    Have you tried to access our website using a different browser? If so, is it also taking longer for the data to load?

    I will suggest that you clear your browser's cache and cookies and restart your device, then log back in.

    Please let us know how it goes.

    Thanks,

    Rose

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    Muthalakuzhy
    Answered on January 04, 2022 at 10:43 PM

    which is your preferred browser I am using Chrome?

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    Kenneth
    Answered on January 05, 2022 at 03:41 AM

    Hi there,

    I checked the form and the PDF editor and everything seemed quite responsive as it pulled the data quickly:
    1641371933_61d5591d849e3_The Easiest Onl

    Can you please try to open it on a different browser(private window/incognito mode) as well as try to clear your browser's cache: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser.

    Let us know how it goes.

    Best.