Loading data is slow.

  • Muthalakuzhy
    Answered on January 04, 2022 01:01 PM

    Good afternoon. When I am trying to load data from the website ( your website) for example when trying to open a saved but incomplete form, the data takes quite some time to populate. My internet connection was checked and is adequately fast ranging between 50 and 100 megabits per second . is there a version of your software that I could subscribe to that would offer faster population of data or faster connectivity? I am not behind a firewall of any type

  • Muthalakuzhy
    Answered on January 04, 2022 01:46 PM

    see below

    screen has been on this page for more than 2 minutes

    similar slow down in multiple entry points

    as noted above internet connection is good

    see times on right lower side of screenshots

    1641321879 61d495979a7d7 Screenshot 2022 Screenshot 10

    1641321965 61d495ed4e072 24444 Screenshot 211641321984 61d49600c5b3a Screenshot 2022 Screenshot 32

  • Rose JotForm Support
    Answered on January 04, 2022 04:34 PM


    I can't replicate the error. I tried to clone your form, made a test submission, and access the PDF editor and I did not take long for them to load. However, I have cleared the form's cache as an initial aid.

    Have you tried to access our website using a different browser? If so, is it also taking longer for the data to load?

    I will suggest that you clear your browser's cache and cookies and restart your device, then log back in.

    Please let us know how it goes.



  • Muthalakuzhy
    Answered on January 04, 2022 10:43 PM

    which is your preferred browser I am using Chrome?

  • Kenneth JotForm Support
    Answered on January 05, 2022 03:41 AM

    Hi there,

    I checked the form and the PDF editor and everything seemed quite responsive as it pulled the data quickly:
    1641371933 61d5591d849e3 The Easiest Onl Screenshot 10

    Can you please try to open it on a different browser(private window/incognito mode) as well as try to clear your browser's cache: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser.

    Let us know how it goes.