What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving email notifications!

    Asked by wrjames on April 17, 2014 at 09:22 AM

    We have 2 separate Jot Forms that are used daily. Both are set up to automatically send an email notification. The past 2 days we have not received the notifications from either; yet the forms were completed and submitted. Any ideas?

    Page URL:
    http://jotform.us/form/23034771998161

    email email notifications not receiving email email notification and
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    JotForm Support

    Answered by EltonCris on April 17, 2014 at 12:39 PM

    Hi,

    Your emails are not in the bounce list as of checking. Please check your spam folder if the emails ended up there and also your email security check if it's not blocking emails coming from Jotform or from AmazonSES.

    May I suggest you to white list Jotform IPs and domains to your email provider side. This might resolve the problem: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Kindly test your form afterwards. If it is still not sending emails, inform us here.

    Regards!