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Why am I not recieving email notifications when forms are submitted?Asked by ISUAdventure on April 17, 2014 at 09:34 AM
When forms are filled out and submitted, a email is supposed to be sent to the emails attached to the form. For the last 24 hours this has not been occuring. When I log into the account the form has been subitted and it is there, the email was not sent though. When I went into the form to edit it, and looked at the email feature the correct email address was there.
Hi, could you please share the URL of the fom where you are not getting email notifications? Meanwhile, make sure all fields of your notification are filled:
Also, check if the email address used for submission notifications is in our bounce list:In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "firstname.lastname@example.org" sender.)· jotform.com· email.amazonses.com· amazonses.com· jotform.co· secure.jotform.co· s3.amazonaws.com· static-interlogyllc.netdna-ssl.comIf the email address email@example.com is not being setup as the Sender E-mail , you could white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.