What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not recieving email notifications when forms are submitted?

    Asked by ISUAdventure on April 17, 2014 at 09:34 AM

    When forms are filled out and submitted, a email is supposed to be sent to the emails attached to the form. For the last 24 hours this has not been occuring.  When I log into the account the form has been subitted and it is there, the email was not sent though.  When I went into the form to edit it, and looked at the email feature the correct email address was there.

    email email notifications Emails attached correct email
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    JotForm Support

    Answered by BDAVID on April 17, 2014 at 12:43 PM

    Hi, could you please share the URL of the fom where you are not getting email notifications? Meanwhile, make sure all fields of your notification are filled:

    Also, check if the email address used for submission notifications is in our bounce list:

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
    If the email address noreply@jotform.com  is not being setup as the Sender E-mail , you could white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.