- ISUAdventureAsked on April 17, 2014 at 09:34 AM
When forms are filled out and submitted, a email is supposed to be sent to the emails attached to the form. For the last 24 hours this has not been occuring. When I log into the account the form has been subitted and it is there, the email was not sent though. When I went into the form to edit it, and looked at the email feature the correct email address was there.
- JotForm SupportBDAVIDAnswered on April 17, 2014 at 12:43 PM
Hi, could you please share the URL of the fom where you are not getting email notifications? Meanwhile, make sure all fields of your notification are filled:
Also, check if the email address used for submission notifications is in our bounce list:In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "firstname.lastname@example.org" sender.)· jotform.com· email.amazonses.com· amazonses.com· jotform.co· secure.jotform.co· s3.amazonaws.com· static-interlogyllc.netdna-ssl.comIf the email address email@example.com is not being setup as the Sender E-mail , you could white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.