Why am I not recieving email notifications when forms are submitted?

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    ISUAdventure
    Asked on April 17, 2014 at 09:34 AM

    When forms are filled out and submitted, a email is supposed to be sent to the emails attached to the form. For the last 24 hours this has not been occuring.  When I log into the account the form has been subitted and it is there, the email was not sent though.  When I went into the form to edit it, and looked at the email feature the correct email address was there.

  • Profile Image
    BDAVID
    Answered on April 17, 2014 at 12:43 PM

    Hi, could you please share the URL of the fom where you are not getting email notifications? Meanwhile, make sure all fields of your notification are filled:

    Also, check if the email address used for submission notifications is in our bounce list:

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
    If the email address noreply@jotform.com  is not being setup as the Sender E-mail , you could white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.