Why was I automatically canceled when I already canceled my account?

I canceled this account a year ago and you just charged me $288. Please cancel this account and refund my balance. I already canceled this last year so this is very confusing.

This just got resolved and my money is being refunded. Thank you for your help.

This seems to be a duplicate ticket.

A colleague of mine has already resolved this inquiry on the other ticket.

Please refer to the link provided below.

https://www.jotform.com/answers/3641736-refund-my-money

Thank You

Thank you for your help.