Why was I automatically canceled when I already canceled my account?

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    twashington856
    Asked on January 05, 2022 at 10:55 AM

    I canceled this account a year ago and you just charged me $288. Please cancel this account and refund my balance. I already canceled this last year so this is very confusing.

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    twashington856
    Answered on January 05, 2022 at 11:55 AM

    This just got resolved and my money is being refunded. Thank you for your help.

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    Christopher_T
    Answered on January 05, 2022 at 11:58 AM

    This seems to be a duplicate ticket.

    A colleague of mine has already resolved this inquiry on the other ticket.

    Please refer to the link provided below.

    https://www.jotform.com/answers/3641736-refund-my-money

    Thank You

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    twashington856
    Answered on January 05, 2022 at 12:00 PM

    Thank you for your help.