What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Norton AntiVirus is blocking my links to my jot forms

    Asked by engravingcustomized on April 17, 2014 at 11:00 PM

    When clicking on the link on my ebay listing.  It opens another tab in the browser and states "Malicious Web Site Blocked"  This is a known malaicious web site.  It is recommended that you do NOT visit this site!

    This is the URL:

    http://www.ebay.com/itm/PET-MEMORIAL-5-X7-BRASS-CUSTOM-ENGRAVED-PLAQUE-WITH-YOUR-PICTURE-DOG-CAT-BIRD-/151281787529?pt=LH_DefaultDomain_0&hash=item233918e289

    I have the jotform embedded at the bottom of the listing where it says >>>CLICK HERE<<<.

    I have tried using both http:// and  https:// forms, and both are being blocked.  I am not sure if this is a Norton Antivirus only issue, but I need assistance getting my jotform listings to work on all computers with any type of antivirus running.

     

    Thank you,

    John Mark Brandon

    Page URL:
    http://www.ebay.com/itm/PET-MEMORIAL-5-X7-BRASS-CUSTOM-ENGRAVED-PLAQUE<br/>-WITH-YOUR-PICTURE-DOG-CAT-BIRD-/151281787529?pt=LH_DefaultDomain_0&am<br/>p;hash=item233

    JotForm style size font
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 18, 2014 at 12:32 AM

    Hello John

    Due to some abuses with a form that where made for phishing, someone reported our domain jotformpro.com as suspicious and Norton blacklisted us.

    We have sent a request to Norton, but it will take around 2 weeks to get whitelisted.

    https://safeweb.norton.com/reviews?url=jotformpro.com

    However, the rest of our domains are correctly rated by norton

    https://safeweb.norton.com/reviews?url=jotform.com

    https://safeweb.norton.com/reviews?url=jotform.us

    https://safeweb.norton.com/reviews?url=jotform.co

    https://safeweb.norton.com/reviews?url=jotformeu.com

  • Profile Image

    Answered by engravingcustomized on April 18, 2014 at 09:53 AM

    What are we, who are using jotformpro.com, supposed to do until then,  hope the customer isn't using Norton Antivirus? 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 18, 2014 at 12:01 PM

    We already requested Norton to whitelist the jotformpro.com domain.

    So far, the rate given by the community is high, but Norton has not still responded.

    https://safeweb.norton.com/reviews?url=jotformpro.com

    Unfortunately, there is nothing else we can do, but wait for Norton.