I can't get in to my forms, can't log in to account. Keeps going back to sign up page.

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    Diana Brown 
    Asked on January 07, 2022 at 03:39 PM

    When I try to go to the link for one of my forms, I get the message that the form is not found and form is disabled.

    I can't sign in at all.

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    VincentJay
    Answered on January 07, 2022 at 04:16 PM

    Hello,

    Your account has no forms. Could you please provide the form link so we can check it?

    To find the form link, please follow this guide: https://www.jotform.com/help/401-where-to-find-my-form-url/

    We'll wait for your response.


  • Profile Image
    Diana Brown 
    Answered on January 07, 2022 at 04:22 PM
    The form link is
    https://form.jotform.com/210415749614051
    I had several other forms, but this is the one we use the most.
    ...
  • Profile Image
    Jovanne_A
    Answered on January 07, 2022 at 04:59 PM

    Hi,

    It appears that your account has been suspended due to your forms showing fake service offers. Please do note that it is against Jotform's Terms of Use. To know more about this, you can refer to this guide below:

    GUIDE: https://www.jotform.com/terms/

    If you wish to reactivate your account, we need to remove the offending fields on the forms.

    Please let us know if you agree to this.

    Thank you.

  • Profile Image
    Diana Brown 
    Answered on January 07, 2022 at 11:33 PM
    I have no idea what you are talking about. There are no fake service
    offers on the forms. They are release forms to release medical records and
    initial intake forms for new patients. I think you have made a mistake.
    If not, please be more specific about what fields on the forms are a
    problem. This is interfering with a medical practice.
    ...
  • Profile Image
    Billy_G
    Answered on January 08, 2022 at 12:07 AM

    Hi,

    Please email us the following information:

    1. The URL where your form is being used/embedded.

    2. Your website or any proof of affiliation to a legitimate institution.

    3. Share with us documents that will prove that you are authorized to offer such services.

    Send these details to reviewers@jotform.com with THREAD #3649319 as the subject. Our relevant team will be taking care of your concern from there.

    Let us know if you need further assistance.