What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Yes it is possible to change the username but it can only be changed by JotForm staff. Please let us know your desired username and if it is still available, we will change it.
Upon checking, I found that you have just upgraded your account using our PayPal gateway. Please be noted that we will have to also cancel your subscription. Once your account is upgraded, you can upgrade your account with new username.