Forms stopped working and can’t log into account

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    Gezley Ebinger 
    Asked on January 08, 2022 at 12:19 AM

    Hello,


    I recently published a form and all of a sudden it got disabled and I wasn’t able to edit or view any of my forms. I tried logging in with another device but it said wrong password so I changed my password. I tried logging in with new password & now I’m unable to get into my account. Please help

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    Pamela
    Answered on January 08, 2022 at 02:02 AM

    Hello there,

    Upon checking, I can see that you have 2 accounts. One is under the email that you're using right now which is still Active, and the other one is used to create the form that you're trying to work on which is now Suspended.

    I'll be forwarding this to our review team and I'll let you know once we hear from them.

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    Gezley Ebinger 
    Answered on January 08, 2022 at 02:05 AM

    Oh yes,

    I accidentally put my personal email when watching out. My concern is regarding the suspended out. Thank you

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    Collin
    Answered on January 08, 2022 at 03:02 AM

    Hi,

    Your account has been activated by our review team, please let us know if you require any further assistance.

    Have an amazing day.

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    bugigrindz
    Answered on January 08, 2022 at 03:44 PM

    hello,

    it stopped working again.

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    Billy
    Answered on January 08, 2022 at 07:32 PM

    I'm sorry to hear that.

    I've already asked our team to reactivate your account and whitelist it.

    We'll reach out again as soon as we have an update. We appreciate your patience and understanding.

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    Billy
    Answered on January 08, 2022 at 08:01 PM

    Thanks for patiently waiting.

    The account has been reactivated and the forms have been whitelisted.

    Let us know if you need further assistance.

    Best regards,

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    Gezley 
    Answered on January 09, 2022 at 12:23 AM

    So my account got suspended again. I’m unable to access my account. Is there a reason it keeps doing this? Is there anything I need to change of my end? Please advise. Thank you!

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    Pamela
    Answered on January 09, 2022 at 01:38 AM

    Hi there,

    Apologies for the inconvenience this has caused you.

    Upon checking, your account is all good and it's not suspended. Are you unable to log in? Let us know so we can ask our review team to check and also ask them what can be done to prevent this from happening again.

    Looking forward to your reply.

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    Gezley 
    Answered on January 09, 2022 at 02:14 AM

    i can get into my account but my formats are still showing disabled

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    Gezley Ebinger 
    Answered on January 09, 2022 at 02:40 AM

    Sorry I also forgot to mention it is for this account. I accidentally put a different email

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    Nina
    Answered on January 09, 2022 at 03:05 AM

    Hi Gezley,

    I checked the forms under the account Bugi.grindz@gmail.com and they're good.

    What can you see on your end? Can you share it with us?

    Also, please try clearing your browser's cache and try again.

    Best,

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    Gezley  
    Answered on January 09, 2022 at 03:08 AM

    Alrighty it’s working again.


    just for future reference, this is the third time this happened where my forms are disabled. Am I doing something wrong in my end? Or is there anything I can do to prevent this?

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    Carrissa
    Answered on January 09, 2022 at 03:13 AM

    Hello there,

    We really apologize for the issue you experience when trying to login.

    I checked both of the email address and this is the result I got:

    Your email address gebinger14@gmail.com was deleted and logging in will not be available.

    Your email address Bugi.grindz@gmail.com is currently active and whitelisted.

    Hope this clarifies your concern.

    Regards,