- mullensdrivingAsked on April 21, 2014 at 09:37 AM
Hello, My name is Robyn and I tried to go into Jotform.com to retrieve my online submissions this morning, but when I click on MY FORMS, the page comes up blank. Also, when I visit my company website, our clients are not able to fill out the application form and submit it. Can you please help
- JotForm Supportashwin_dAnswered on April 21, 2014 at 10:56 AM
Upon checking your account, I found that it is over quota. Free accounts are can only receive up to 100 submissions in a month and you have already received 115 submissions. All your forms are currently disabled and that is the reason you are unable to submit your forms.
You will have to upgrade your account or wait for the first day of next month when the submission counters are reset.
Do get back to us if you have any questions.
- mullensdrivingAnswered on April 21, 2014 at 01:31 PM
Thank you for your quick response. So if I upgrade for this month, will it keep me upgraded for every month? We don't normally get this many submissions in one month, so I don't want to pay for it every month if we aren't going to use it.
- JotForm SupportMike_TAnswered on April 21, 2014 at 03:15 PM
We have Monthly, Yearly and Bi-Yearly billing cycles. However, you can cancel the subscription at any time. For example, you can upgrade and cancel your subscription right away, so that your account will be switched to the Premium plan for one month.
Please note that we do not block the My Forms page, if it is still blank on your side, try to clear your browser cache and cookies.