What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not receive email notifications.

    Asked by nanciamusic on April 21, 2014 at 12:02 PM

    I do not receive email notifications when customers submit forms. Please advise how this can be corrected.

    Thank you

    email email notification email notifications
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    JotForm Support

    Answered by ashwin_d on April 21, 2014 at 01:19 PM

    Hello nanciamusic,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Email" yet. That may be the reason why you are not receiving your submission emails. Please check the screenshot below:

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!