- nanciamusicAsked on April 21, 2014 at 12:02 PM
I do not receive email notifications when customers submit forms. Please advise how this can be corrected.
- JotForm Supportashwin_dAnswered on April 21, 2014 at 01:19 PM
Upon checking your form's notification email alert, I found that you have not selected the "Sender Email" yet. That may be the reason why you are not receiving your submission emails. Please check the screenshot below:
You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.
You can select "firstname.lastname@example.org", "email@example.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:
Hope this helps.
Do get back to us if you have any questions.