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  • Profile Image

    Over quota

    Asked by ShaneB1 on April 22, 2014 at 05:46 PM

    Hello,

     

    I am receiving an over quota error when someone uses my link:

     

    http://www.jotform.us/ShaneB1/realestatesurvey

     

    I read through the forums and it looks like I may have checked the SSL initially and should avoid that in the future.

    Can you reset my counter so I can continue to receive submissions. It's saved as a non-ssl link now.

     

    Thank you,

     

    Shane

    Page URL:
    http://www.jotform.us/ShaneB1/realestatesurvey

    Submissions JotForm counter saved
  • Profile Image

    Answered by Carina on April 22, 2014 at 08:11 PM

    Hi Shane

    Indeed you have 11 SSL submissions out of 10 monthly possible. I have reset your SSL counter to 0, but we can do this only once. 

    After unchecking the Secure option in the embed form it is necessary also to embed the form again.

    Let us know if we can be of more assistance.