Email notices of submissions are displaying "Type a Question"

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    Asked on January 11, 2022 at 04:55 PM

    Email notices of submission are displaying "Type a Question" on my BSAFE Registration contract instead of the field questions and headings that it should display? It actually DOES include the questions in the first part of the form submission but not the middle and button section. What can I do to fix this?

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    Answered on January 11, 2022 at 10:32 PM

    Hi there,

    I did check your form and in the email notification template, I see you have questions there that are labeled as "Type a Question'.

    1641958289_61de4b91b41ce_The Easiest Onl

    I would suggest you edit the email notification template, and update the text according to your preferred label.


    I hope this helps. Let us know if you need any further assistance.

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    Answered on January 12, 2022 at 08:39 AM

    Thank you for your response. I can certainly do that and will now I guess. I use several Jotforms for clients and I just checked and ALL of them pull out the questions/text does this one when I pull a PDF of the form submission Why isn't this form pulling out the information like it has in the past? And actually should. Perhaps there is a larger issue than just this happening with my form.


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    Answered on January 12, 2022 at 08:40 AM

    Oh and why would it pull it half of the text entries correctly in the form, and not the other half? Just questions to consider at your end. I'll update the template at my end as you suggested.

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    Answered on January 12, 2022 at 09:02 AM


    We sincerely apologize for the inconvenience.

    Please update the email template and let us know if the issue persists so we could further check.

    Thank you!