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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I prevent questions hidden by conditional formatting from showing up on the form submission?

    Asked by jricheson on April 23, 2014 at 07:50 AM

    I have a number of questions that are currently hidden by conditional formatting.  However, when the form is submitted, it is still showing the questions (with no responses) and it is cluttering up the appearance of the form submission.  Is there a way to get the submission to only show the questions that were answered?  Below is a link to my form.

     

    Page URL:
    http://form.jotform.us/form/41004154559146

    hidden appearance responses and
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    JotForm Support

    Answered by jonathan on April 23, 2014 at 10:09 AM

    Hi,

    You can use the option in the form's Submissions Page, Auto Hide Empty Fields.

    Refer to the image below where to do this

     

    Please inform us if you need further assistance.

    Thanks!

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    Answered by jricheson on April 23, 2014 at 10:15 AM

    I have already checked that.  When I look at the submissions online the hidden fields do not show up.  However when the submission is emailed, the hidden fields show up as blank.  Is there a way to prevent these hidden fields from showing up in email?

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    JotForm Support

    Answered by jonathan on April 23, 2014 at 10:17 AM

    Please refer to this guide for how to on the e-mail

    http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    Thanks.

  • Profile Image

    Answered by jricheson on April 23, 2014 at 10:21 AM
    I have already checked that. When I look at the submissions online the hidden fields do not show up. However when the submission is emailed, the hidden fields show up as blank. Is there a way to prevent these hidden fields from showing up in email?
    ...
  • Profile Image

    Answered by jricheson on April 23, 2014 at 10:31 AM
    I did this and when I tested it, it still included all of the blank fields in the form.
    Any help is appreciated.
    Thanks,
    Jason Richeson
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 23, 2014 at 12:12 PM

    Hi Jason,

    Is that an actual test made to the live form view? Please confirm.

    Also, the Auto Hide Empty Field function would only work for email notification that has the default email body formatting. If you add something to the email body, you have to remove that or you have to click LOCK Data Table button so restore the default formatting:

    I hope this helps.

    Thanks