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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email alert notifications

    Asked by sw_whitedg on April 23, 2014 at 10:05 AM

    I'm having an issue with my form at: http://www.rukhaacademy.com/index.php?option=com_content&view=article&id=146&Itemid=218

    I'm not receiving the email alert notification once the submit button is pressed. 

    The page renders correctly. The "Thank You" pops up after submittal. However, I'm not receiving the information following submission.

    Also, I do not receive an email alert notification after hitting the "test" function on the form builder.

    Thanks for your help.

    Steve

    Page URL:
    http://www.rukhaacademy.com/index.php?option=com_content&amp;view=arti<br/>cle&amp;id=146&amp;Itemid=218

    email not receiving email Form Builder builder www
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    JotForm Support

    Answered by Welvin on April 23, 2014 at 11:36 AM

    Hi Steve,

    I checked your email address to our records and it is in good condition. Our mail logs are showing that emails were successfully delivered to your email address.

    Anything on your Spam Folder? The emails may have been filtered as spam. Please kindly check. If no emails are on spam, then please check this guide for our recommendations on how you can resolve this issue with your custom email address: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. Especially, with whitelisting our IP Addresses and Domains.

    Thanks

  • Profile Image

    Answered by sw_whitedg on April 23, 2014 at 02:12 PM

    I whitelisted your servers... That did the trick.

    Thanks for the quick response.

    Cheers,
    Steve