What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emailing Issues

    Asked by commercialkings on April 23, 2014 at 04:53 PM

    I have my form setup, so that orders will come to my email when someone clicks "submit". For some reason, this service has become unreliable, and we are not getting emails for all our orders. Why are only some of them not coming through? This has caused us to miss orders and run behind on others. Please fix!

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    JotForm Support

    Answered by jonathan on April 23, 2014 at 06:15 PM


    I checked your form http://www.jotformpro.com/form/31275280534956 and noted that in your Order e-mail the Sender E-mail was not correctly set.

    The value was only "Please Select..."

    You should correct this to "noreply@jotform.com" instead to prevent the e-mail filter from classifying the incoming e-mails as spam or junk only.


    Please take note also that Incomplete Payment transactions or orders will not send the e-mail notification.

    They usually are collected in the form's submissions page Incomplete Payments inbox

    Please correct and then check again. Inform us if issue persist.