What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When my for is submitted, it is not reaching my email.

    Asked by brandysilk on April 23, 2014 at 05:52 PM

    I think I have everything correct. It was working. Then I bought the plan and it stopped working. I uploaded it several different ways...and it still isn't reaching my email. This is the url that my form is on: 


    Please let me know what I can do. 

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 23, 2014 at 07:32 PM

    Upon checking further, your SMT settings might probably be wrong, that's why you do not get the messages as you se the sender email address as fa****ur@s******able.com

    I would recommend you to change this to noreply@formresponse.com