Increasing Limits for free

  • Profile Image
    meelis
    Asked on April 25, 2014 at 04:07 AM

    Hi,

     

    youre site is really great and i really like it. i have used form for user registration and everything on that ide works perfectly. 

     

    i just logged in to jotform and i saw the message/info that i am allmost out of space and i went to my account and there is a link that sais Increase Your Limits For Free! as i cliced on that my account information form showed up but i can see nothing. under nothing i mean that when i select account then window appears and i can see on the left side Profile, Settings, Users, upgrade etc but nothing on the right side. it does not matter what i click nothing happens. And if i got to account window then upper menu Support and Plugins menus are not working aswell. if i go to my forms or pricing then under that page plugins and  support links are working.

    Forms under my webpage works ok.

    Thank you and all the best

    Meelis

  • Profile Image
    gori-mathew
    Answered on April 25, 2014 at 05:53 AM

    Hello Meelis,

    Apologies for the inconvenience caused.

    This is probably a cache issue, please logout clear your browser's cache and then try to relog into the account, follow the link below to increate your limits for free:

    http://www.jotform.com/myaccount/getMore

    In addition to this I had suggest that you consider deleting your uploads to free up your upload space, in the free plan we you have an allocation of 100 MBs and you are past 98 MBs. To free up the space you need to delete the submissions having the uploads.

    Do let us know if you need further assistance.

    Thanks!