What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Increasing Limits for free

    Asked by meelis on April 25, 2014 at 04:07 AM

    Hi,

     

    youre site is really great and i really like it. i have used form for user registration and everything on that ide works perfectly. 

     

    i just logged in to jotform and i saw the message/info that i am allmost out of space and i went to my account and there is a link that sais Increase Your Limits For Free! as i cliced on that my account information form showed up but i can see nothing. under nothing i mean that when i select account then window appears and i can see on the left side Profile, Settings, Users, upgrade etc but nothing on the right side. it does not matter what i click nothing happens. And if i got to account window then upper menu Support and Plugins menus are not working aswell. if i go to my forms or pricing then under that page plugins and  support links are working.

    Forms under my webpage works ok.

    Thank you and all the best

    Meelis

    Screenshot
    My Forms JotForm message settings
  • Profile Image

    Answered by gori-mathew on April 25, 2014 at 05:53 AM

    Hello Meelis,

    Apologies for the inconvenience caused.

    This is probably a cache issue, please logout clear your browser's cache and then try to relog into the account, follow the link below to increate your limits for free:

    http://www.jotform.com/myaccount/getMore

    In addition to this I had suggest that you consider deleting your uploads to free up your upload space, in the free plan we you have an allocation of 100 MBs and you are past 98 MBs. To free up the space you need to delete the submissions having the uploads.

    Do let us know if you need further assistance.

    Thanks!