Can I change the reply-to email address?

Hi -

I couldn't find the answer to my question in the FAQs ... when a form comes in to my email inbox, I would like to click "reply" and have it go to the sender's email address, which is one of the fields in the form. Is it possible to do this and if so, how do I go about getting this done? Thank you!

Ellen Clark

Hi Ellen,

Thank you for contacting us.

Fortunately this is possible, all you need to do is make the change in the form's notifier as shown in the screenshot below:

This will have the Reply -to Email be the email submitted in the form.

Here are other related guides:

https://www.jotform.com/help/25-Setting-Up-Email-Notifications

https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

Do let us know if you need further assistance.

For some unknown reason, we have received an empty response from you. Please use the following URL to reply again: http://www.jotform.com/answers/367869

Thank you!

Thank you and I apologize ... I can't seem to figure out how to access that "envelope" in your diagram to go to the right field and change the informatoin. I have clicked every possible option I cna find. Help please? Thank you.

Ellen

Hi Ellen,

Below is a graphical guide on how you can access the email notiification settings. Please follow the numbered buttons and options.

Please let us know if you were able to change the email address.

Bryan

This is GREAT! I changed it and did a test and it works!!! Thank you so much. This will help me so much. I was having to copy and paste the person'

s emaila ddress into the "to" field when I hit "reply" and it was just so time-consuming, as I receive many of these form results per day. Thankyou again for being so helpful andso fast with your solutoin.

Ellen

Hello Ellen,

We're glad to know that everything is working on your end now.

Please let us know if you need furhter help.

Bryan