What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I change the reply-to email address?

    Asked by EllenIClark on April 26, 2014 at 09:20 AM

    Hi -

    I couldn't find the answer to my question in the FAQs ... when a form comes in to my email inbox, I would like to click "reply" and have it go to the sender's email address, which is one of the fields in the form. Is it possible to do this and if so, how do I go about getting this done? Thank you!

    Ellen Clark

    Page URL:
    http://bearalums.com/AddMyEmail.htm

    email reply-to sender find inbox
  • Profile Image

    Answered by gori-mathew on April 26, 2014 at 09:53 AM

    Hi Ellen,

    Thank you for contacting us.

    Fortunately this is possible, all you need to do is make the change in the form's notifier as shown in the screenshot below:

    This will have the Reply -to Email be the email submitted in the form.

    Here are other related guides:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Do let us know if you need further assistance.

  • Profile Image

    Answered by gori-mathew on April 26, 2014 at 11:23 AM

    For some unknown reason, we have received an empty response from you. Please use the following URL to reply again: http://www.jotform.com/answers/367869

    Thank you!

  • Profile Image

    Answered by EllenIClark on April 26, 2014 at 11:28 AM

    Thank you and I apologize ... I can't seem to figure out how to access that "envelope" in your diagram to go to the right field and change the informatoin. I have clicked every possible option I cna find. Help please? Thank you.

     

    Ellen

  • Profile Image
    JotForm Support

    Answered by BrianPaulo on April 26, 2014 at 11:59 AM

    Hi Ellen,

    Below is a graphical guide on how you can access the email notiification settings. Please follow the numbered buttons and options.

    Please let us know if you were able to change the email address.

    Bryan

  • Profile Image

    Answered by EllenIClark on April 26, 2014 at 12:33 PM

    This is GREAT! I changed it and did a test and it works!!! Thank you so much. This will help me so much. I was having to copy and paste the person'

    s emaila ddress into the "to" field when I hit "reply" and it was just so time-consuming, as I receive many of these form results per day. Thankyou again for being so helpful andso fast with your solutoin.

    Ellen

     

  • Profile Image
    JotForm Support

    Answered by BrianPaulo on April 26, 2014 at 12:37 PM

    Hello Ellen,

    We're glad to know that everything is working on your end now.

    Please let us know if you need furhter help.

    Bryan