What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I got an email saying that my free account has reached it's limits, why?

    Asked by Manilarao on April 26, 2014 at 12:27 PM

    I got an email saying that my free account has reached it's limits, why? Checking my account statistics I found that I am nowhere near my limits.

    Here is a breakdown of my account:

    Submissions 6 of 100 used

    Upload space 6.42MB of 100MB used

    Payment submissions 0 of 10 used


    Secure SSL submissions 0 of 10 used

    Page URL:

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    JotForm Support

    Answered by BrianPaulo on April 26, 2014 at 12:35 PM

    Hi Manilarao,

    We're sorry about the email you received. I've checked your account and the numbers you provided are definitely correct. The status is showing active as well and was not deactivated. Can you please tell me if you are having trouble when submitting from your form? Are you getting any alert that it's already disabled?

    Pleas let us know how we can help further.


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    Answered by drmark35 on May 07, 2014 at 09:01 AM
    I upgraded my subscription and am still getting emails saying that my forms
    are disabled. However everything seems to be working. The emails are,
    however, very annoying.
    Mark Nelson
    On Saturday, April 26, 2014, JotForm Support Forum
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    Answered by jedcadorna on May 07, 2014 at 11:07 AM

    Hello Mark,

    Thank you for contacting us.

    I've checked our records and I can see that you have 2 accounts and the account that was upgraded was Marinilao account your drmark35 account is still overlimit and set to FREE account.

    Please confirm which account you want to set to PREMIUM so we adjust it from our end.

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    Answered by drmark35 on May 07, 2014 at 02:11 PM
    Please make the drmark35 the premium account. Thanks


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    JotForm Support Manager

    Answered by Jeanette on May 07, 2014 at 04:57 PM

    Upon your confirmation, I have upgraded the account drmark35, and I had set  Manilaraor back to free.