Log in blocked/fail

  • Masheena
    Asked on January 23, 2022 at 4:03 PM

    Hi,

    I cannot access my account. I have reset password twice and no luck.

    Please help!!

    Thank you

  • Dragana JotForm Support
    Replied on January 23, 2022 at 5:19 PM

    Hi, Masheena!

    Thank you for reaching out to us.

    We apologize for any inconvenience caused.

    I reached out to our review team and will get back to you as soon as I hear from them.

    We appreciate your patience.

  • Dragana JotForm Support
    Replied on January 24, 2022 at 8:50 AM

    Hi, Masheena!

    Thank you for being so patient.

    We genuinely apologize for any inconvenience caused.

    I got informed that our phishing filter has mistakenly suspended your account. All your forms are safe, and we have successfully reactivated the account. You may log in now.

    Should you have any questions, feel free to contact us again. We're happy to help. 😊

  • sjherring
    Replied on January 24, 2022 at 9:11 AM
    Good morning.
    My account is still not working. I'm still not able to log in.
    Please help.
    Sheena Perkins
    ...
  • Afzal JotForm Support
    Replied on January 24, 2022 at 10:15 AM

    Good morning, Sheena.

    We apologize for the inconvenience you have experienced. Upon checking your account I found that your account was suspended for spamming. I have forwarded your account to our review team. We will notify you here as soon as we have any updates.


    Your patience and understanding are most appreciated.

  • Afzal JotForm Support
    Replied on January 24, 2022 at 4:23 PM

    Thank you for your patience.


    We apologize for any inconvenience caused. Your account was Autosupended by our system due to spam detection. Your account is now reactivated. We have whitelisted you via a spam email checker to avoid this from happening in the future.


    Should you have any other concerns, kindly let us know.