What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Simple form is really slow to load

    Asked by me3 on April 29, 2014 at 04:25 PM

    I've got a simple form, but it is really slow to load. People could lose patience.

    Why don't you guys have a normal support system

    ?

  • Profile Image

    Answered by me3 on April 29, 2014 at 04:29 PM

    Why don't you guys have a normal support system?

  • Profile Image
    JotForm Support

    Answered by jonathan on April 29, 2014 at 05:39 PM

    Hi,

    I checked your form http://www.jotform.us/form/41185834076155 but I was not able to encounter slow to load issue at this time. It loaded instantly when I browsed it.

    It would help us check more about your case if you can provide us more details like.. is your form embedded on a website?

    Share to us the URL of the website where the form was used so that we can also test.

    Please also take note that, since these are web forms, the internet speed plays a factor on the speed performance. Of course faster internet will mean faster browsing.

    Please inform us if slow load issue persist.

    Thanks!