- scubasteve7Asked on April 30, 2014 at 08:33 AMMy forms have stopped going to my inbox automatically, and I have to log into your website and log into my account to retrieve them. I am unaware when forms are being sent, and I'm now starting to receive customer complaints, which worries me. Is there anything I can do to fix it? My account is under the email email@example.com, and the email which the forms were going to automatically was firstname.lastname@example.org. I would like that to work again, so please let me know if there is anything I can do.Thanks,Steve
- JotForm Supportashwin_dAnswered on April 30, 2014 at 09:52 AM
I did check few of your last edited form and did not find any issue with that. I also checked the email logs and found that emails are being sent successfully. Please check the log below:
/var/log/jotform/amazonSES.log:[30/Apr/2014:13:00:53 +0000] 20555666631153 AmazonSES Sent email to email@example.com - MessageID:00000145b2b93306-c7b50f7e-4fbb-4c65-ac44-5171f2e6d1d8-000000 - RequestId:75d8d4a6-d067-11e3-8eef-8ba348f9053a
One of your form "Sweet Talk Order Form", I found that you are using custom sender email. The "Sender Email" and the "Recipient Email" both have the same email address "firstname.lastname@example.org" which is not advisable. That could be the reason you are not receiving submission emails form this form. Please check the screenshot below:
Please use different email address in "Sender Email" and "Recipient Email" and that should solve your problem.
Please implement the changes as mentioned above and get back to us if the issue persists.
- scubasteve7Answered on April 30, 2014 at 10:21 AMI appreciate the response. I use to have the actual form emailed to me, so I could easily view and print. Then it just stopped without any reason. Now I have begun receiving emails, but with no form information. It simply has a line of text that says undefined. I don't want to have to log into jotform website to receive my form information. It is an additional timely step.
- EliezerNAnswered on April 30, 2014 at 10:58 AM
Upon checking your form I fount that there is not any existing Notier:
So, that's why you are getting such result or you are not getting the notification. Probably it was deleted by accident. In order to resolve this issue, kindly create a new email Notifier so that you can get the correct information in your email. Here is a guide on how to create new notifiers: Setting up email notifications
Probably the notifiction was deleted by accident
Inform us if you need further assistance with this query.