Overlimit error

  • Profile Image
    biquyetlamgiau2014
    Asked on April 30, 2014 at 11:42 AM

    Dear Sir/Madam:

    I have received a mail from your company that announced about disabled my form because it reaches the limit (1000)., But i have checked the number of subcriber. it absolutely has not reached. And i also cancel lots of subcriber. Hence, i am looking forward to getting your respondent soon for solving this situation, it is very inconvenient and lots if impact on my business.

     

    Apprciate your urgent help.

    Thank you

  • Profile Image
    Carina
    Answered on April 30, 2014 at 12:36 PM

    I checked your account and could see the difference between the submissions counter and the submissions made.

    I restored the submissions counter to 459 and activated your account. i apologize for all the inconvenience. 

    Let us know if we can be of more assistance to you.