What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Overlimit error

    Asked by biquyetlamgiau2014 on April 30, 2014 at 11:42 AM

    Dear Sir/Madam:

    I have received a mail from your company that announced about disabled my form because it reaches the limit (1000)., But i have checked the number of subcriber. it absolutely has not reached. And i also cancel lots of subcriber. Hence, i am looking forward to getting your respondent soon for solving this situation, it is very inconvenient and lots if impact on my business.


    Apprciate your urgent help.

    Thank you

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    Answered by Carina on April 30, 2014 at 12:36 PM

    I checked your account and could see the difference between the submissions counter and the submissions made.

    I restored the submissions counter to 459 and activated your account. i apologize for all the inconvenience. 

    Let us know if we can be of more assistance to you.