Embedded forms will not submit

  • Joshwa_joshwa
    Asked on January 26, 2022 at 1:02 AM

    Thanks fo rthe answer on this. The forms are not submitting for some reason.

    Both this one:

    Referral Affiliate Program (obsidiancmg.io)

    and this one arent working when you get ready to submit form its not submitting.

    Legacy Wealth Trust Overview (obsidianwm.org)

    Please go through them and enter your info to see the issue on the submit button. I will also tell you if all of the information has been passed through.

    Make up fake info (except email and phone) and I will tell you what showed up in the system. But you will need to go through it to see that when yo get to submit part its not allowing folks to move forward.

  • Christian JotForm Support
    Replied on January 26, 2022 at 1:13 AM

    Hello,

    Unfortunately, we do not have a test phone number we can use and we're not allowed to use personal information for testing. However, I cloned both of the forms and was able to replicate the issue.

    I appears that since both of the forms have a set redirect URL, instead of the Thank You Page, it redirects to the URL, and the browser blocks redirects and pop-up windows, please check you browser's settings about redirects & pop-ups, you may refer to the links below for instructions to enable/disable the blocker on some of the most popular browsers.

    Please let us know if this works for you or if you need further assistance. Thank you!

    Regards,


  • Joshwa_joshwa
    Replied on January 26, 2022 at 3:55 PM

    If its a browser issue then wont that still be a same issue for my potential leads and clients filling this out?

    I dont have any browser blocking on my browser it allows pops as well. So what could the issue be? I just want it fixed so that my potential leads or clients dont have to deal with it as it doesnt look very professional.

    Thanks


  • Samuel_Ray Jotform Support
    Replied on January 26, 2022 at 7:02 PM

    Hi there,

    I checked on your form from my end and it's possible that your browser may be allowing pop-ups but it's blocking redirects.

    To resolve this, can you please try using this iFrame code on this form instead of the one given by the form builder? https://obsidiancmg.io/referralaffiliateprogram

    <iframe
          id="JotFormIFrame-213559127750155"
          title="OCM Referral Affiliate Agent Register Form"
          onload="window.parent.scrollTo(0,0)"
          allowtransparency="true"
          allowfullscreen="true"
          allow="geolocation; microphone; camera"
          src="https://form.jotform.com/213559127750155"
          frameborder="0"
          style="
          min-width: 100%;
          height:539px;
          border:none;"

          scrolling="yes"
        >

        </iframe>

    This should enable you to redirect. Please let us know how it goes. If you need further help, please don't hesitate to reach back out to us. Thank you!