What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error: The link you have used to enter the PayPal system is invalid

    Asked by ItsTime on May 01, 2014 at 05:27 AM

    How can I fix payment link error? After hitting "Go to payment" button, I get an error saying "The link you have used to enter the PayPal system is invalid. Please review the link and try again." and payment is not processed. Thanks

    Here's the link to my form: http://www.jotform.com//?formID=41190687871160

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    JotForm Support

    Answered by ashwin_d on May 01, 2014 at 05:33 AM

    Hello ItsTime,

    Upon checking your form's PayPal payment question, I found that you have not provided your correct "PayPal Account" information. That is the reason why you are seeing this error when you are redirected to PayPal page. Please check the screenshot below:

    Please input your paypal email address in the "PayPal Account" textbox and that should solve your problem.

    Do test and get back to us if the issue persists.

    Thank you!