What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When testing, submissions are coming to default address, not the one used in the recipient address.

    Asked by almontearts on May 01, 2014 at 06:26 PM
    For some reason, when I test it, it keeps sending the email to my default address john@almontearts.com instead of the address that I put into the recipient address, which is info@almontearts.com
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    JotForm Support

    Answered by BDAVID on May 01, 2014 at 06:43 PM

    Hi, if you tried the "Test E-mail" button, it will always send the test submission to the address used on your account, not the one used to receive submission notifications. You need to make a live test, click on "Preview", fill your form out, and submit it.

    Let us know what happens, if you have another question, non-related to this one, please open a new thread, we will be glad to assist you.