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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    AutoResponder Does Not Appear to be Working

    Asked by youcantfail on May 02, 2014 at 07:04 PM

    I set-up an Auto Responder Notification to both of my forms. I filled out the form on our web site to confirm that auto responder email worked. However, it's been 15 minutes and I still haven't received the auto-responder email. Suggestions?

    Thanks!

    Page URL:
    http://youcantfail.com/kick-tail-with-us/join-the-kick-tail-movement/

    My Forms Auto Responder Email email web site
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    Answered by BryanPaulo on May 02, 2014 at 07:59 PM

    Hi youcantfail,

    Please make sure the Sender Email in your Email Notifier is set to noreply@jotform.com. And the Reply-To section should be set to the name of the Email field on your form (in your case it should be Email).

    And make sure the Recipient Email in you Autoresponder is set to the correct field (e.g. Email).

    Please let us know if you need further help.

    Bryan

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    Answered by youcantfail on May 02, 2014 at 08:49 PM

    Thanks Byran! Is this correct?

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    Answered by Cesar on May 02, 2014 at 11:15 PM

    I was checking your form's settings. It appears you now have the proper settings on your AutoResponder:
     
    https://shots.jotform.com/cesar/screens/kicktailautores.png

    Please make sure to test your AutoResponder by making an actual submission to your form.

    Do let us know if you need further assistance. Thank you.

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    Answered by youcantfail on May 02, 2014 at 11:35 PM

    It's fixed. Thank you everyone!

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    Answered by Cesar on May 02, 2014 at 11:37 PM

    On behalf of me and my colleagues, you are welcome. Do let us know if you need any other assistance. Thank you.