What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to delete my account.

    Asked by davidzuccolotto on May 05, 2014 at 12:00 PM

    I no longer need my account and would like it closed. I could not find a way to do so on the website.

     

    Thank You

    Dr. David Zuccolotto

    davidzuccolotto@comcast.net

    my account find and
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    Answered by BryanPaulo on May 05, 2014 at 01:42 PM

    Hi Dr. Zuccolotto,

    You can downgrade your account to Free account, you won't be charged and you can keep your forms should you need them in the future. Kindly tell us if you upgraded your account using PayPal. In case you can't downgrade from the website, let us know and we will do it for you. Once downgrade is done, you will no longer be charged on the next billing cycle.

    If you are paying fromPayPal however, kindly login to your paypal account and cancel your subscription from there. Otherwise, if you really want us to delete your account, let us know.

    Bryan

  • Profile Image

    Answered by davidzuccolotto on May 05, 2014 at 02:51 PM
    How do I downgrade to a free account.
    ...
  • Profile Image

    Answered by BryanPaulo on May 05, 2014 at 03:09 PM

    Hi Dr. Zuccolotto,

    Sorry I forgot to mention. You can downgrade to free account by logging in to your account, once logged in please got to: http://support.jotform.com/myaccount/billing. It will show you the different plans available as well as your current plan. Just click on the downgrade button below the FREE column.

    Please let us know if you need further help.

    Bryan

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    Answered by davidzuccolotto on May 05, 2014 at 03:51 PM
    thank you
    Dr. David Zuccolotto
    Licensed Clinical Psychologist
    3060 Valencia Ave. Ste 6&&
    Aptos, CA 95003
    831-295-4764
    www.doctorxyz.org
    ...
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    Answered by BryanPaulo on May 05, 2014 at 04:08 PM

    You are welcome. Shall we mark this thread as answered now then?

    Bryan