My report is not updating the information

  • Profile Image
    Asked on May 05, 2014 at 03:41 PM

    I receive notifications from Jotform that I have a new submission for my report  and when I download lmy report the new submissions are not there. Please help thanks,

  • Profile Image
    Answered on May 05, 2014 at 04:59 PM


    I checked your form submission data, and I see it has 20 submissions at this time. And when I checked in the form submission page, the same number of submission is shown.

    I also checked the Excel Report  and it also shows all the submissions of the form 


    Please inform us if you are still having this issue at this time.

    If it does, try also creating a new Report, see if it properly updates this time.