My Form Is Missing PLEASE HELP

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    Asked on May 06, 2014 at 08:13 AM

    I created a form for a national competition that has gone live and the form is not showing up. I was logging in to add a membership account and the form is gone. Please help

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    Answered on May 06, 2014 at 09:16 AM

    Hello parakowski,

    I'm sorry for the trouble caused to you.

    Upon checking your account, I found that you have only one form: Is this the form you are missing or you are missing some other form?

    Since the missing form has gone live, please share the URL of the form or the web page where you have embedded your form. We will take a look.

    Upon checking your IP address, I found that you have one guest account which has one form and also one another account with username "breaatkinson" with email address "brea.atkinson@*****.com" which has few forms.

    Do get back to us with your form/web page URL and we will trace your form.

    We will wait for your response.

    Thank you!

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    Answered on May 06, 2014 at 09:31 AM
    Okay, I have found my form but now I have a bigger problem, it is not allowing us to upload the images (we are conducting a final test) it says it is too large. I bought the biggest subscription possible. Where do I go from here? Is there a maximum that can be uploaded, please help.
    Stacey Floran | Senior Specialist, Relay For Life Centralized Support
    American Cancer Society, Inc.
    130 Red Coach Dr
    Mishawaka, IN 46545
    Phone: 574.257.7966 | Mobile: 574.286.2789 | Fax: 574.257.9790 | 1.800.227.2345
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    Answered on May 06, 2014 at 10:34 AM

    There is a maximum limit for uploading any object in JotForm. The default limit is 1024KB or 1MB.

    However, you can increase the limit.

    Please see the picture below in order to know how to increase the limit.

    Please let us know if you need further assistance.

    Thank You