What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form Is Missing PLEASE HELP

    Asked by parakowski on May 06, 2014 at 08:13 AM

    I created a form for a national competition that has gone live and the form is not showing up. I was logging in to add a membership account and the form is gone. Please help

    logging and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 06, 2014 at 09:16 AM

    Hello parakowski,

    I'm sorry for the trouble caused to you.

    Upon checking your account, I found that you have only one form:  http://www.jotform.us/form/41103981737152 Is this the form you are missing or you are missing some other form?

    Since the missing form has gone live, please share the URL of the form or the web page where you have embedded your form. We will take a look.

    Upon checking your IP address, I found that you have one guest account which has one form and also one another account with username "breaatkinson" with email address "brea.atkinson@*****.com" which has few forms.

    Do get back to us with your form/web page URL and we will trace your form.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by parakowski on May 06, 2014 at 09:31 AM
    Okay, I have found my form but now I have a bigger problem, it is not allowing us to upload the images (we are conducting a final test) it says it is too large. I bought the biggest subscription possible. Where do I go from here? Is there a maximum that can be uploaded, please help.
    Stacey Floran | Senior Specialist, Relay For Life Centralized Support
    American Cancer Society, Inc.
    130 Red Coach Dr
    Mishawaka, IN 46545
    Phone: 574.257.7966 | Mobile: 574.286.2789 | Fax: 574.257.9790
    cancer.org | 1.800.227.2345
    [Description: http://lnimages.cancer.org/images/facebook.jpg] [Description: http://lnimages.cancer.org/images/twitter.jpg] [Description: http://lnimages.cancer.org/images/youtube.jpg] [Description: http://lnimages.cancer.org/images/linkedin.jpg]
    [Description: http://lnimages.cancer.org/images/acs-emailsig-255x51_V2.png] [Description: http://lnimages.cancer.org/images/BBB_no_tagline_rgb_sm.jpg]
    This message (including any attachments) is intended exclusively for the individual to whom it is addressed and may contain proprietary, protected, or confidential information. If you are not the named addressee, you are not authorized to read, print, copy, or disseminate this message or any part of it. If you have received this message in error, please notify the sender immediately.
    ...
  • Profile Image

    Answered by Azharul on May 06, 2014 at 10:34 AM

    There is a maximum limit for uploading any object in JotForm. The default limit is 1024KB or 1MB.

    However, you can increase the limit.

    Please see the picture below in order to know how to increase the limit.

    Please let us know if you need further assistance.

    Thank You