What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have been charged 6 times during March and April for our usual monthly fee of $9.95. We need to be refunded for 4 of these. Please advise.

    Asked by FriendsForLife on May 06, 2014 at 11:27 AM

    Our credit card account was charged on 3/6, 3/17, 3/18, 4/8, 4/15 and 4/16 for the usual monthly fee of $9.95.  On 4/23, 2 fees were refunded.  We should still be refunded for 2 more.

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    JotForm Support Manager

    Answered by Jeanette on May 06, 2014 at 01:07 PM

    Very sorry about this.  Two more charged were reverted. So there should be only 1 charge for each month.