My form has dissapeared

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    FormACG
    Asked on May 08, 2014 at 07:54 AM

    Good afternoon:

    Some weeks ago I created a form from my Google Drive account, but without registering at JotForm. Now, I can't modify my form, although I've created a JotForm account. Can you help me, please?

    Thanks and greetings from Spain.

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    ashwin_d
    Answered on May 08, 2014 at 09:58 AM

    Hello FormACG,

    Upon checking your form, I found that it is associated with a different account. The email address used in this account is "responsablejovenesgetafe@gmail.com". Do you have access to this email address? If yes then you can reset the password by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:

    Alternatively, you can send us an email to support@jotform.com from the above mentioned email address and we will transfer the forms to your new account.

    Thank you!

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    FormACG
    Answered on May 08, 2014 at 12:11 PM

    ¡Thank you for your answer!

    I'd had forgotten that I'd created the form with another account. That was my mistake.

    Greetings.

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    Carina
    Answered on May 08, 2014 at 01:29 PM

    I'm glad to hear that it is solved.

    If further support is needed please let us know.

    Thank you