What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has dissapeared

    Asked by FormACG on May 08, 2014 at 07:54 AM

    Good afternoon:

    Some weeks ago I created a form from my Google Drive account, but without registering at JotForm. Now, I can't modify my form, although I've created a JotForm account. Can you help me, please?

    Thanks and greetings from Spain.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 08, 2014 at 09:58 AM

    Hello FormACG,

    Upon checking your form, I found that it is associated with a different account. The email address used in this account is "responsablejovenesgetafe@gmail.com". Do you have access to this email address? If yes then you can reset the password by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:

    Alternatively, you can send us an email to support@jotform.com from the above mentioned email address and we will transfer the forms to your new account.

    Thank you!

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    Answered by FormACG on May 08, 2014 at 12:11 PM

    ¡Thank you for your answer!

    I'd had forgotten that I'd created the form with another account. That was my mistake.


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    Answered by Carina on May 08, 2014 at 01:29 PM

    I'm glad to hear that it is solved.

    If further support is needed please let us know.

    Thank you