What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is their a problem with your application or system?

    Asked by teresalauer on May 08, 2014 at 11:40 AM

    Hello

     

    When I go into the editor they are changing the format. 

     

    The format was changed to tiny when email is sent.

     

    I noticed that the photo was not found and lastly, I got a message that your aervr was down.

     

    Phil Lauer

    Page URL:
    helentangcounselling.com

    problem email message format hello
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 08, 2014 at 01:21 PM

    Are you referring to the formatted Email Notification template that can edit before you receive a submission is filled out on your form?

    What submission was this for? We will gladly check it. 

    Additionally, Sometimes depending on your connection and our server traffic there may be rare cases of a message being displayed that our server is down usually during high peak times. Our platform is designed to refresh itself a couple seconds later though so it usually auto-resolves itself. Right now I do not know of us having any current issues with this.

    Your Email Editor should actually look something like this: