What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    "Send us your files" form - submit button disappears

    Asked by mfarnham on May 08, 2014 at 02:03 PM

    Hello Team JotForm,

    I am using your "Send us your files" form for Facebook. The form has successfully been added to my Facebook pages; however, when I upload my photo (only 4.7MB out of your max of 500MB), the "Submit" button disappears. Without the button, I'm not able to submit a test form to myself.

    I have tried this on Chrome, Firefox and Safari (I'm on a Mac) and the button disappears every time.

    Please help! I am very excited about the possibility of this form, but without the submit button, it does me no good.

    Thank you,


    Page URL:

  • Profile Image

    Answered by bob on May 08, 2014 at 02:56 PM

    I have checked your form and found that when i tried to upload an image the submit button disappear and after sometimes it appear again. Please see the screenshot below:



    Please let us know if you need further assistance.

    Thank You

  • Profile Image

    Answered by mfarnham on May 08, 2014 at 03:21 PM
    In the attached screenshot, you will see where I have uploaded a photo via
    the form. That has been sitting there for at least 30 minutes, and the
    "Submit File(s)" button has yet to appear.
    Can you offer any advice?
    Michelle Maloney Farnham
    Managing Editor
    The Post Newspapers
    * News deadline is Tuesday at 9 a.m.*
  • Profile Image

    Answered by bob on May 08, 2014 at 05:06 PM

    I have noticed that it takes 1/2 minitues to select the image and then the submit button appear.

    I found that you made some change in your form and now the problem has gone.

    Please let us know if you need further assistance.


    Thank You