What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HELP account disabled

    Asked by nymalt on May 09, 2014 at 11:25 AM

    Help!!!!!  We are runninng a contest and you disabled our account even though we paid. TWICE.   We have been spending lots of money on ads and suddenly you shut us down.

    We did not realize this before today when you sent the email.

    Now its impossible to login.

    email and
  • Profile Image

    Answered by EliezerN on May 09, 2014 at 12:37 PM

    Upon checking the status of your account nymalt I found it is active and in good shape. It is not disabled/suspended:

    So, there should not be any issues with your forms nor while logging into your account.

    If you still have issues to access the account, kindly try clearing your browser cache, that may help to resolve the issue.

    Inform us if you need further assistance with this query.

    Thanks